Payments

Refund Policy

The v1 refund policy should be simple because the product sells one contract report at a time.

Launch guarantee

During launch, users should not pay for a report that fails to generate. If checkout succeeds but the report is unavailable, support should offer a refund or a fresh report attempt.

Failed report generation

If payment succeeds but ContractMove cannot generate the full report, the user should receive a refund or a new report attempt.

Duplicate payment

Duplicate charges for the same report should be refunded after verification.

Dissatisfaction

For launch, support should review refund requests manually and use feedback to improve report quality.

How to request

Users should contact support with the payment email and report link.